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Getting a refund for a purchase

We're sorry to hear that your purchase requires a refund. Unfortunately, Selly is unable to provide assistance with refunds as all payments go directly to th...

PayPal Pending Status Reasons

PayPal payments may be pending on their side and in these cases, PayPal provides a reason, albeit a vague one. Pending payments may take PayPal anywhere from...

"The receiver does not accept payments in this currency" error in PayPal

If you receive a "The receiver does not accept payments in this currency" error when checking out, this indicates that the seller's PayPal account does not s...

Leave feedback for a seller or product

Requirements You can only leave feedback for: - Products that you have purchased - Products that you do not own - Products that you have not previously left...

Updating feedback you previously left

To update feedback you've previously left, go to the Email containing your purchased product where you initially left feedback -> Leave Feedback. Your pre...

Getting help with a purchased product / My product does not work

Selly is unable to assist you with purchased products, you'll have to contact the seller for help with your product not working or anything product related. ...

"Sorry, we can't complete your purchase at this time" error in PayPal

Unfortunately, Selly cannot assist you with this error. It's unrelated to Selly , but is something to do with the customer or seller's PayPal account. We re...

Product email not received

It is best to contact the seller in situations like these by clicking the Contact Seller link on the product or Shop page. There can sometimes be a delay w...

Which currencies we support

Selly supports 35 currencies. If a currency you would like to use is not currently supported, please feel free to contact us for an evaluation of the currenc...

Supported Gateways

Selly supports 12 Payment Gateways. PayPal Bitcoin Ethereum Litecoin Stripe Bitcoin Cash Dash DigiByte Nano Perfect Money Ripple Zcash For further insig...