Frequently Asked Questions

Questions everyone has wanted to know the answer to

How does it work?

Once registered, you have the ability to set your PayPal email, Bitcoin address and Stripe keys. You then can create a product and give the link to any potential customers. When a buyer pays, the money goes straight to what you previously set and we listen for a payment. We then automatically deliver the purchased product to the customer's email, instantly.

What does Selly provide?

Selly provides a auto purchase system when the customer instantly receives their product after successful payment. Selly takes care of the complicated handling of automation/delivery whilst you receive your payments instantly without holds. We also provide many features to suit your e-commerce needs such as feedback, queries, blacklisting and many more.

The product I bought doesn't work, please refund me

Contact the seller for issues with your product, not us. You can click contact on their products/user page. We never touch any money and therefore cannot issue a refund.

How do I change my avatar?

We use gravatar.com for our avatars. Register with the same email as you did on Selly and your avatar will be displayed here automatically. Do note that it may take up to an hour to show due to caching.

I just paid and didn't receive the email?

If you paid with Bitcoin, you must wait for 2 confirmations. If you still haven't received it, create a ticket with the order ID and your email and we will provide you with your delivered information if the order was indeed successful.

Received a PayPal order and got the money, but it shows as unpaid on Selly?

You must ensure that your PayPal account is allowing IPN requests. For most users this process will be handled automatically by us, but some unverified accounts will require manual intervention. If you are requried to manually enter the IPN url, you can contact us for it via a ticket.

How do I update a feedback I previously left?

By the same link you left it at. It can be found in your product delivery email by visiting the big blue button.

Go to the settings page and upload an image to the section titled "banner image". A size of 1300x350 will lead to the best results.

What's the difference between realtime notifications and service worker notifications?

Service worker notifications includes all of what realtime notifications include. Service worker notifications have the added benefit of not having to have Selly open to get the notification. So you could be browsing any site and get a notification for Selly instantly without even having Selly open in any tabs. Only downside is current browser support. You can find out if you support it here. Realtime notifications are supported on twice the amount of browsers.